Q. What is a Dedicated Courier?
A. There are several types of courier service available, so ensure you know which one you need for your delivery. If you need to transport a particularly fragile, important or valuable item, you may decide to use a dedicated courier service. This is similar to a same day courier service, but your goods will be transported on a dedicated vehicle containing no other loads. The driver will collect and deliver the goods directly. Dedicated courier services are completely secure, as your goods are not transferred from one vehicle to another or left unattended in a depot. Some larger courier companies offer online tracking services for you to monitor the delivery. Others send SMS, email or fax updates.
Q. Can I track my shipment?
A. Yes, all of our delivery associates are equipped with cell phones, and we can check their progress upon request.
Q. Can I be notified when my package is delivered?
A. Yes, we would be glad to notify you by phone or email upon completion or your delivery. We can also include the name of the person who signed the receipt, if requested.
Q. Can I request a shipping report?
A. Yes, we can mail, email or fax a copy of your signed delivery receipt if requested.
Q. How can I get a quote for my same-day delivery?
A. Just call and we will be happy to quote you on your shipping requirements, or fill out our simple quote form on this website. We will return your quote ASAP!
Q. Can I use my credit card to pay for my same-day shipment?
A. Absolutely! We accept, Visa, Mastercard and American Express. Corporate accounts are also welcome!
Q. Are there items that are restricted?
A. We will gladly transport any package up to 70 pounds. We do not transport any hazardous materials with include items on the following list:
- APO/FPO/DPO addresses.
- Collectible and/or irreplaceable items (any item worth more than its original purchase price or that is not commonly available), including but not limited to antiques, fine art, or collectible coins and stamps.
- Collect On Delivery (C.O.D.) shipments.
- Human corpses, human organs or body parts, human and animal embryos, or cremated or disinterred human remains.
- Explosives and incendiary devices.
- Firearms, weaponry, and their parts or ammunition.
- Perishable foodstuffs and foods/beverages requiring refrigeration or other environmental control.
- Live animals, eggs, larva, live insects, live spiders.
- Ivory and endangered animals
- Cigarettes (including roll-your-own tobacco) and smokeless tobacco products, as defined by applicable Postal Service regulations for domestic or international mail.
- Lottery tickets and gambling devices where prohibited by local, state, provincial, or national law.
- Pornographic and/or obscene material.
- Shipments being processed under:
a. Duty drawback claims.
b. Temporary Import Bonds.
c. U.S. State Department licenses.
e. U.S. Drug Enforcement Administration export permit.
f. Shipments destined to or being withdrawn from a Foreign Trade Zone.
g. Letters of Credit.
h. Certificate of Registration shipments (CF4455).
i. Shipments moving into or out of Foreign Trade Zones or bonded warehouses.
- Shipments requiring filing of Electronic Export Information, or EEI (formerly known as Shipper’s Export Declaration, or SED), or any such filing of export data.
- Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
- Shipments that may cause damage to, or delay of, equipment, personnel, or other shipments.
- Shipments that require us to obtain any special license or permit for transportation, importation or exportation.
- Shipments or commodities whose carriage, importation or exportation is prohibited by any law, statue or regulation.
- Shipments with a declared value for customs in excess of that permitted for a specific destination.
- Dangerous goods, hazardous goods or combustible materials as defined by International Air Transport Association, by applicable sea or road transport regulation, or by applicable Postal Service regulations for domestic or international mail, including but not limited to:.
b. Category A infectious substances.
c. Compressed gases, including those that are flammable or those that are nonflammable with an absolute pressure exceeding 40 psi at 70º F or 104 psi at 130º F.
d. Corrosives (liquid or solid).
e. Dry ice (carbon dioxide solid).
f. Flammable materials, including pyrophoric, flammable, or combustible liquids with a closed cup flash point below 200º F; or flammable solids, including matches.
g. Magnetized material with a magnetic field strength of .002 gauss or more at a distance of 7 feet.
h. Poisons, irritants, or controlled substances.
j. Lithium Batteries
- Processed or unprocessed dead animals, including insects and pets.
- Drugs/narcotics (illegal) or drug paraphernalia.
- Packages that are wet, leaking, or emit an odor of any kind.
- Wildlife products that require U.S. Fish and Wildlife Service export clearance prior to exportation from the U.S.